TERMS OF AGREEMENT AND CONDITIONS OF USE MÔNICA MOBILE
VERSION 13 - ENGLISH
Entered into, on the one hand, 有限会社メガシステム Yugengaisha MegaSystem Co., Ltd., company based in Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku- ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F, herein represented in accordance with its trade name ("NewSky"); And, on the other hand, the Customer, already qualified in the Registration Form ("Customer", when referred to together with NewSky, "Parties" and, separately, "Party"). WHEREAS: NewSky offers the possibility for the customer to contract services and benefits through a monthly subscription; The Parties RESOLVE to enter into this TERM FOR CONTRACTING SERVICES OR SPECIFIC BENEFIT BY SIGNATURE (“Term”), which shall be governed in accordance with the following terms and conditions:
1. THE PURPOSE OF THIS CONTRACT IS TO REGULATE THE CONDITIONS APPLICABLE TO CONTRACTING, USE AND CANCELLATION OF SPECIFIC SERVICES AND BENEFITS OFFERED BY NEWSKY (“SERVICES”) THROUGH A MONTHLY SUBSCRIPTION. PLEASE READ THE TERMS AND ALL CONDITIONS BELOW CAREFULLY. IF YOU DO NOT AGREE, IN WHOLE OR PART, WITH THESE TERMS, AS WELL AS WITH ANY ADDITIONS, CHANGES OR UPDATES, THE CUSTOMER WILL NOT BE ABLE TO ACCESS THE SERVICES.
2. THE SERVICE
- A. SIM CARD of telephone line with internet and SMS, with area coverage available where there is 3G/4G from Docomo. SIM card only works with DOCOMO or UNLOCKED with a 3G/4G system compatible with DOCOMO network.
3. TYPES OF CONTRACT, PLANS & MONTHLY FEES
DATA PLANS | SMS | UNLIMITED | CREDIT CARD | SMART PIT | ||
3 GB | YES◼︎ | YES▲ | ¥3,980 | ¥4,980 | ||
10 GB | YES◼︎ | YES▲ | ¥5,980 | ¥6,980 | ||
15 GB | YES◼︎ | YES▲ | ¥6,980 | ¥7,980 | ||
21 GB | YES◼︎ | YES▲ | ¥7,980 | ¥8,980 | ||
21 GB | YES◼︎ | NO◆ (60 FREE MINUTES) | ¥4,980 | - | ||
30 GB | YES◼︎ | NO◆ (60 FREE MINUTES) | ¥6,980 | - | ||
ACTIVATION FEE ¥5,500 | ||||||
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SIM CARD CONTRACT, 6 MONTHS | ||||||
SERVICE ONLY (SIM CARD ONLY) | IF CONTRACT IS CANCELED BEFORE 6 MONTHLY PAYMENTS, THERE WILL BE A FINE OF ¥8,000. | |||||
IF THE AGREEMENT IS CANCELED AFTER 6 MONTHLY PAYMENTS, THE CUSTOMER WILL BE EXEMPTED FROM THE SIM CARD AGREEMENT CANCELLATION FINE. | ||||||
CONTRACTING SERVICE WITH SMARTPHONE CAMPAIGN | IF THE CONTRACT IS CANCELED BEFORE OF 6 MONTHLY PAYMENTS PAID, THERE WILL BE A FINE OF ¥8,000 + SMARTPHONE AMOUNT. (SEE AMOUNT ON YOUR INVOICE) | |||||
IF THE CONTRACT IS CANCELED AFTER 6 MONTHLY PAYMENTS PAID THE CUSTOMER WILL BE EXEMPTED FROM THE SIM CARD CANCELLATION FINE, BUT MUST PAY THE FULL SMARTPHONE AMOUNT DESCRIBED IN THE INVOICE. | ||||||
IF THE CONTRACT IS CANCELED AFTER 12 MONTHLY PAYMENTS PAID, THE CUSTOMER WILL BE EXEMPTED FROM THE SIM CARD FINE AND THE SMARTPHONE CHARGE. | ||||||
◎IF "CAMPAIGN WITH FREE SMARTPHONE OR SMARTPHONE WITH DISCOUNT" IS AVAILABLE The campaign is valid while stocks last or can be terminated at any time, without prior notice. | ||||||
CAMPAIGN RULE (if any) | ◎Only discount or free promotion can be of the device who makes the 6-month contract and fulfills the minimum of 12 paid monthly installments. If there is a cancellation before this period, the device must be paid in full, according to the amount described in the invoice/order, in addition to the sums of the closing fines of the contract and other fees, if any. The smartphone model and value are described on your invoice. |
4. PAYMENT METHODS
CREDIT CARD | SMART PIT | |
Provide billing details during attendance. | Payment at convenience stores: Family Mart, Lawson and Mini Stop | |
You will use the same Smart Pit card to pay monthly fees every month | ||
PAYMENT WILL BE DEBITED MONTHLY UNTIL THE 5TH. Please ensure you have sufficient balance on your credit/debit card one business day prior to this payment date. | PAYMENT MUST BE MADE MONTHLY BY THE 10TH. | |
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5. IMPORTANT INFORMATION
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6. PLAN CHANGE
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7. CANCELLATION
CONTRACT MINIMUM 6 MONTHS (service only) CANCELLATION FEE: ¥8,000 | |
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8. FEES AND FINES
DESCRIPTION | FINES AND/OR FEES VALUES | NOTE |
Replacement of SIM CARD | ¥5,500 | To replace and enable the service. The replacement will be made within 3 to 5 business days. |
If the SIM card is lost or stolen, where the customer no longer wishes to use the service, the customer must pay the penalty for contract cancellation (if he has not fulfilled the contract months). | ||
The extra fee (SMS/Paid Calls/Etc) will be charged later with a period between 30 to 60 days and will be charged separately from the monthly fee and will be active for payment in the same smart pit/credit card according to the contracted plan. |
9. AGREEMENT, DATA TRAFFIC & SUSPENSION RIGHTS
A. Please be advised that as of January 2016, Japanese data traffic control laws have been tightened. New rules from operators or the government may occur without prior notice. Restrictions on the volume of data traffic may apply.
B. We provide adequate data capacity for general use, but from a fair usage and network quality maintenance point of view, usage restriction may apply to users communicating in large quantities, downloading large files, very long videos, etc. In these cases, measures can be taken, such as interrupting the communication or greatly decreasing the communication speed.
C. Customers who consume large amounts of data need to be careful. * Will not be refunded or exchanged, etc. in case suspension measures or speed restrictions are applied by the operator or the government. NewSky is not responsible for signal failures in some areas.
D. The service is intended for general use, with the exception of torrenting. p2p or similar.further details, access: bit.ly/ns_pirataria
E. In case of delay or abandonment of a service contract, if the customer has another active service, NewSky reserves the right to suspend the other service without prior notice.
F. NewSky reserves the right to unilaterally suspend or cancel the customer's contract, if it brings losses to the company or in case the company deems misuse or misconduct, such as excessive or consecutive calls for a long period, on the part of the client. Suspension may be made without prior notice and without reimbursement.
G. In case of suspension of the service due to accidents or unscheduled maintenance on the system, oscillations in the data network, there will be no reimbursement for the time of unavailability of the service. H. NewSky reserves the right, in case of any change in the service by the operator, to pass on this change to the customer without prior notice, complying with the rules required, including price readjustments. I. Service with an economical data package. Internet speed during use may vary due to user environment (such as terminal device specifications) and network congestion.
J. The collection of pending or debts can also be done abroad. The customer may have his name included in the SPC (credit protection service).
K. 14.5% interest per year will be charged on amounts and pending issues not settled with NewSky, whether overdue monthly payments, cancellation fines, or any other pending issues that the customer may have with NewSky.
L. THE SIM CARD MUST BE RETURNED AT THE END OF THE CONTRACT.
10. DOCUMENTS
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A. It is the customer's responsibility to keep documents and registration data always updated with NewSky. NewSky communicates with customers via SMS, Facebook, WhatsApp, email or telephone.
11. LOSS OR THEFT
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A. In the event of loss or theft, the customer must immediately file a police report at the nearest police station or KOBAN. *This process is mandatory in case of loss or theft of a cell phone with a SIM CARD or SIM CARD.
12. DELIVERY OF THE SIM CARD
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13. SUPPORT
A. NewSky does not offer support and is not responsible for software and applications used by the customer.
B. MONICA MOBILE FREE CALLS uses the Docomo network, but all support is exclusively offered by NewSky, where Docomo disclaims responsibility.
C. Service for technical support or questions regarding late payment will only be resolved within the business hours of the responsible department: Monday to Friday from 10:00 am to 5:00 pm (closed on weekends and national holidays).
NEWSKY CALL CENTER:
Phones: (FREE DIAL) 0800-100-0877 and 03-4550-1426 and 06-4560-3207 - Português, Español and English
Whatsapp: +81 80-8478-8004 (Portuguese) +81-80 -8877-8696 (English) - Text only
Email: internet@newsky.jp
Website: newsky.asia - newskymobile.jp - monicawifi.com
Facebook: fb.com/newskyjapan - fb.com/newskyenglish - fb.com/newskyespanol
Instagram: newskyjapan Twitter: @newskyjapan
Corporate Name: 有限会社メガシステム Yugengaisha MegaSystem Co., Ltd.
Trade Name: NewSky
Address:
NewSky Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi- Shinjuku 3-7-1 Shinjuku Park Tower N30F
NewSky Komaki - Branch: 〒485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB komaki Bldg. 3F
*Prices contained in this contract are inclusive of 10% tax. Future tax adjustments by the government will be included in the monthly fee as soon as they become effective as required by law.