TERMS OF AGREEMENT AND CONDITIONS OF USE MÔNICA MOBILE

  VERSION 13 - ENGLISH

Entered into, on the one hand, 有限会社メガシステム Yugengaisha MegaSystem Co., Ltd., company based in Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku- ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F, herein represented in accordance with its trade name ("NewSky"); And, on the other hand, the Customer, already qualified in the Registration Form ("Customer", when referred to together with NewSky, "Parties" and, separately, "Party"). WHEREAS: NewSky offers the possibility for the customer to contract services and benefits through a monthly subscription; The Parties RESOLVE to enter into this TERM FOR CONTRACTING SERVICES OR SPECIFIC BENEFIT BY SIGNATURE (“Term”), which shall be governed in accordance with the following terms and conditions:

1. THE PURPOSE OF THIS CONTRACT IS TO REGULATE THE CONDITIONS APPLICABLE TO CONTRACTING, USE AND CANCELLATION OF SPECIFIC SERVICES AND BENEFITS OFFERED BY NEWSKY (“SERVICES”) THROUGH A MONTHLY SUBSCRIPTION. PLEASE READ THE TERMS AND ALL CONDITIONS BELOW CAREFULLY. IF YOU DO NOT AGREE, IN WHOLE OR PART, WITH THESE TERMS, AS WELL AS WITH ANY ADDITIONS, CHANGES OR UPDATES, THE CUSTOMER WILL NOT BE ABLE TO ACCESS THE SERVICES.

2. THE SERVICE

    A. SIM CARD of telephone line with internet and SMS, with area coverage available where there is 3G/4G from Docomo. SIM card only works with DOCOMO or UNLOCKED with a 3G/4G system compatible with DOCOMO network.

3. TYPES OF CONTRACT, PLANS & MONTHLY FEES

DATA PLANS

SMS

UNLIMITED

CREDIT CARD

SMART PIT

3 GB

YES◼︎

YES▲

¥3,980

¥4,980

10 GB

YES◼︎

YES▲

¥5,980

¥6,980

15 GB

YES◼︎

YES▲

¥6,980

¥7,980

21 GB

YES◼︎

YES▲

¥7,980

¥8,980

21 GB

YES◼︎

NO◆

(60 FREE MINUTES)

¥4,980

-

30 GB

YES◼︎

NO◆

(60 FREE MINUTES)

¥6,980

-

ACTIVATION FEE ¥5,500

    A. ◼︎Incoming SMS messages is unlimited and free of charge, sending up to 10 SMS messages to Japanese operators within Japan will be courtesy of NewSky, however sending more than 10 SMS has a cost per message of ¥20 for Japan and ¥150 internationally. To avoid additional costs, we recommend using applications for sending messages such as WhatsApp, Messenger, Skype, etc.
    B. ▲UNLIMITED CALLS PLAN: The plan has unlimited and free calls to cell phones or homes, for all operators in Japanese territory. However, calls to paid numbers, such as 104/050/0570 among others, will be charged.
    C. ◆60 MINUTES FREE CALLS PLAN: The plan has 60 minutes of free calls to cell phones or homes, for all operators in Japanese territory. However, calls to paid numbers, such as 104/050/0570 among others, will be charged. After using the free 60 minutes, you will be charged ¥38 every 60 seconds.
    D. After using the contracted GB limit, the speed will be reduced to up to 128 Kbps.

SIM CARD CONTRACT, 6 MONTHS

SERVICE

 ONLY (SIM CARD ONLY)

IF CONTRACT IS CANCELED BEFORE 6 MONTHLY PAYMENTS, THERE WILL BE A FINE OF ¥8,000.

IF THE AGREEMENT IS CANCELED AFTER 6 MONTHLY PAYMENTS, THE CUSTOMER WILL BE EXEMPTED FROM THE SIM CARD AGREEMENT CANCELLATION FINE.

CONTRACTING SERVICE WITH SMARTPHONE CAMPAIGN

IF THE CONTRACT IS CANCELED BEFORE OF 6 MONTHLY PAYMENTS PAID, THERE WILL BE A FINE OF ¥8,000 + SMARTPHONE AMOUNT. (SEE AMOUNT ON YOUR INVOICE)

IF THE CONTRACT IS CANCELED AFTER 6 MONTHLY PAYMENTS PAID THE CUSTOMER WILL BE EXEMPTED FROM THE SIM CARD CANCELLATION FINE, BUT MUST PAY THE FULL SMARTPHONE AMOUNT DESCRIBED IN THE INVOICE.

IF THE CONTRACT IS CANCELED AFTER 12 MONTHLY PAYMENTS PAID, THE CUSTOMER WILL BE EXEMPTED FROM THE SIM CARD FINE AND THE SMARTPHONE CHARGE.

◎IF "CAMPAIGN WITH FREE SMARTPHONE OR SMARTPHONE WITH DISCOUNT" IS AVAILABLE

The campaign is valid while stocks last or can be terminated at any time, without prior notice.

CAMPAIGN RULE

(if any)

◎Only discount or free promotion can be of the device who makes the 6-month contract and fulfills the minimum of 12 paid monthly installments. If there is a cancellation before this period, the device must be paid in full, according to the amount described in the invoice/order, in addition to the sums of the closing fines of the contract and other fees, if any. The smartphone model and value are described on your invoice.

4. PAYMENT METHODS

CREDIT CARD

SMART PIT

Provide billing details during attendance.

Payment at convenience stores:

Family Mart, Lawson and Mini Stop

You will use the same Smart Pit card to pay monthly fees every month

PAYMENT WILL BE DEBITED MONTHLY UNTIL THE 5TH. 

Please ensure you have sufficient balance on your credit/debit card one business day prior to this payment date.

PAYMENT MUST BE MADE MONTHLY BY THE 10TH.

    A. If payment is not made within the deadline, the signal will be suspended. In addition, a fee of ¥1,000 will automatically be levied on the monthly fee. We recommend that you always pay on time.
    B. If you wish to change the Smart Pit payment method to a credit card or vice versa, the customer must contact our call center at least 30 days prior to the payment date.
    C. Payment must be made within the deadline so that there is no signal cut. If cut due to non-payment, the signal will be reactivated within 3 working days after confirmation of payment by our payment center.
    D. The ¥220 [konbini/credit card] billing fee is currently being paid by NewSky, but may be added to the invoice at any time without notice. Service pending issues will be deducted via credit card (registered) or Smart Pit charge.

5. IMPORTANT INFORMATION

    A. This service has MNP number portability, which allows you to change carriers and keep the same number. If you wish to transfer your line to another carrier, an operation fee of ¥3,300 will be charged. The deadline for numerical transfer will be up to 3 business days.
    B. If the contract is canceled it will not be possible to reactivate the service and the telephone number will be lost (in no way will it be possible to reactivate it).
    C. It is possible to use applications with this service, however it will not be possible to perform age verification in the LINE application or similar.

6. PLAN CHANGE

    A. It is possible to increase or decrease the amount of GB within your plan. Request the plan change with our central until the 20th. The plan change will take effect from the beginning of the following month.
    B. PLAN CHANGE
  • Plan change fee: ¥2,000.
  • Plan change with SIM replacement: ¥5,500
  • This fee must be paid at the time of requesting the plan change.
  • Payment will be made via Smart Pit or Credit Card.

7. CANCELLATION

CONTRACT MINIMUM 6 MONTHS (service only)

CANCELLATION FEE: ¥8,000

    A. Step 1: To cancel the service, the holder must contact NewSky by the 5th of the current month and request the cancellation of the service for the same month. After the 5th, the cancellation will be processed the following month.
    B. Step 2: The customer must pay the amounts owed to NewSky within the stipulated period.
    C. Step 3: If canceled on or after the deadline, the SIM CARD must be returned to NewSky. See details of your contract on your invoice. Cancellation before the expiration of the contract will incur a fine.
    D. After the term of the contract has been fulfilled, it may be canceled without a contract fine.
    E. If you do not make the payment by the 20th, your contract will be understood as abandonment by the customer and will be canceled. Outstanding amounts must be paid immediately.
    F. In case of fine, it will be charged through Smart Pit or credit card. For Smart Pit or credit card billing, once the charge is posted, if there is a need to post a new charge or change the payment date, there will be a fee of ¥1,000 added to the fine.
    G. With the non-payment of the monthly fee until the 20th of the month of payment, and the lack of interest or lack of communication with NewSky, the fines referring to the clauses not complied with by the customer will be applied, which will be charged by our legal representative, Advocacia Libra Legal Office and/or Trade Creditor Protection Co.ltd. being from that moment responsible for the case and, according to the case, a case will be opened in the court of justice in the jurisdiction of Tokyo.The documents and general information will be used for resolution by legal means and in addition, your name may also be registered with the CREDIT PROTECTION SERVICE in Japan and abroad. Any legal disputes will be resolved with the Tokyo Court of Justice.
    H. If there is any promotion or free monthly fee, the bonus month of the promotion will NOT count within 6 months of the contract. The customer must pay every month of the contract, regardless of whether there is a promotion. Example: If the contract is for 6 months with 1 month free promotion, the customer MUST pay the 6 monthly installments (instead of 5), as the promotion will not enter within this period.

8. FEES AND FINES

DESCRIPTION

FINES AND/OR FEES VALUES

NOTE

Replacement of SIM CARD

¥5,500

To replace and enable the service. The replacement will be made within 3 to 5 business days.

If the SIM card is lost or stolen, where the customer no longer wishes to use the service, the customer must pay the penalty for contract cancellation (if he has not fulfilled the contract months).

The extra fee (SMS/Paid Calls/Etc) will be charged later with a period between 30 to 60 days and will be charged separately from the monthly fee and will be active for payment in the same smart pit/credit card according to the contracted plan.

9. AGREEMENT, DATA TRAFFIC & SUSPENSION RIGHTS

    A. Please be advised that as of January 2016, Japanese data traffic control laws have been tightened. New rules from operators or the government may occur without prior notice. Restrictions on the volume of data traffic may apply.

    B. We provide adequate data capacity for general use, but from a fair usage and network quality maintenance point of view, usage restriction may apply to users communicating in large quantities, downloading large files, very long videos, etc. In these cases, measures can be taken, such as interrupting the communication or greatly decreasing the communication speed.

    C. Customers who consume large amounts of data need to be careful. * Will not be refunded or exchanged, etc. in case suspension measures or speed restrictions are applied by the operator or the government. NewSky is not responsible for signal failures in some areas.

    D. The service is intended for general use, with the exception of torrenting. p2p or similar.further details, access: bit.ly/ns_pirataria

    E. In case of delay or abandonment of a service contract, if the customer has another active service, NewSky reserves the right to suspend the other service without prior notice.

    F. NewSky reserves the right to unilaterally suspend or cancel the customer's contract, if it brings losses to the company or in case the company deems misuse or misconduct, such as excessive or consecutive calls for a long period, on the part of the client. Suspension may be made without prior notice and without reimbursement.

    G. In case of suspension of the service due to accidents or unscheduled maintenance on the system, oscillations in the data network, there will be no reimbursement for the time of unavailability of the service. H. NewSky reserves the right, in case of any change in the service by the operator, to pass on this change to the customer without prior notice, complying with the rules required, including price readjustments. I. Service with an economical data package. Internet speed during use may vary due to user environment (such as terminal device specifications) and network congestion.

    J. The collection of pending or debts can also be done abroad. The customer may have his name included in the SPC (credit protection service).

    K. 14.5% interest per year will be charged on amounts and pending issues not settled with NewSky, whether overdue monthly payments, cancellation fines, or any other pending issues that the customer may have with NewSky.

    L. THE SIM CARD MUST BE RETURNED AT THE END OF THE CONTRACT.

10. DOCUMENTS

    A. It is the customer's responsibility to keep documents and registration data always updated with NewSky. NewSky communicates with customers via SMS, Facebook, WhatsApp, email or telephone.

11. LOSS OR THEFT

    A. In the event of loss or theft, the customer must immediately file a police report at the nearest police station or KOBAN. *This process is mandatory in case of loss or theft of a cell phone with a SIM CARD or SIM CARD.

12. DELIVERY OF THE SIM CARD

    A. The SIM CARD is sent to the address registered in the customer's document and only the customer can receive it, upon confirmation of the document at the time of delivery.
    B. The delivery person will first leave a notification. With the notification in hand, the customer must call the post office and schedule the day and time for delivery, or go in person to the post office and pick it up. It is necessary to bring the notification and identification document.

13. SUPPORT

    A. NewSky does not offer support and is not responsible for software and applications used by the customer.

    B. MONICA MOBILE FREE CALLS uses the Docomo network, but all support is exclusively offered by NewSky, where Docomo disclaims responsibility.

    C. Service for technical support or questions regarding late payment will only be resolved within the business hours of the responsible department: Monday to Friday from 10:00 am to 5:00 pm (closed on weekends and national holidays).

NEWSKY CALL CENTER:

Phones: (FREE DIAL) 0800-100-0877 and 03-4550-1426 and 06-4560-3207 - Português, Español and English

Whatsapp: +81 80-8478-8004 (Portuguese) +81-80 -8877-8696 (English) - Text only

Email: internet@newsky.jp

Website: newsky.asia - newskymobile.jp - monicawifi.com

Facebook: fb.com/newskyjapan - fb.com/newskyenglish - fb.com/newskyespanol

Instagram: newskyjapan Twitter: @newskyjapan


Corporate Name: 有限会社メガシステム Yugengaisha MegaSystem Co., Ltd.
Trade Name: NewSky

Address:
NewSky Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi- Shinjuku 3-7-1 Shinjuku Park Tower N30F

NewSky Komaki - Branch: 〒485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB komaki Bldg. 3F

*Prices contained in this contract are inclusive of 10% tax. Future tax adjustments by the government will be included in the monthly fee as soon as they become effective as required by law.





    ATENDIMENTO EM:
    PORTUGUÊS • ESPAÑOL • ENGLISH
    E-mail: internet@newsky.jp

    FREE-DIAL: 0800-100-0877
    TOKYO: 03-4550-1426OSAKA: 06-4560-3207
    WhatsApp:
    +81-90-4566-0098 (Atendimento somente por texto)

    Horário de Atendimento:
    Segunda à Sábado das 10:00h às 19:00h

    Fechado aos domingos e feriados nacionais.

    NewSky - Headquarter
    163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
    NewSky - Atendimento ao Cliente
    485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB komaki Bldg. 3F

    TOP