Thank you for using the Mônica WiFi UNLIMITED service.

Due to the new rules imposed by the operator, the customer who has a plan above 100GB will have their bandwidth reduced.

Information on the link:
https://monicawifi.com/comunicado-en/

For all customers of this service, we suggest changing the plan to:

• NEW MÔNICA GLOBAL WIFI (Exclusive Model)

The benefits of this exchange include:
• 4 Plan options: 30GB, 60GB, 100GB or 300GB
• Wide Triple network coverage.
• Long life battery.
• Will work in up to 120 countries, contact us*
• Especially on this occasion the contract will be annual with EXEMPTION from cancellation penalty.
• The current contract will be canceled without charging a cancellation penalty, if any.
• Change in the monthly payment method: from PRE-PAID to POST-PAID (payment date until the 10th of the month following use).
• Shipping of the new router with date and time set to your address.
• You will receive the new router configured and ready to use.
• First you will receive the new router, and then you will send the old router (return date until 07/05/2020).

EXCLUSIVE VALUES IN THE EXCHANGE OF MÓNICA WIFI TO THE NEW MÓNICA GLOBAL WIFI:

MÔNICA GLOBAL WIFI: ¥ 11,200 (device purchase)
Activation Fee: ¥ 3,300
FREE SHIPPING
• Upon delivery, only ¥ 14,500 will be charged (including the value of the router device + activation fee + shipping)

If you choose to pay the monthly payments (of the new Mônica Global) via credit card, there will be a full discount of the amount of activation, and the final value will be ¥11,200.

THE SALE VALUE OF MÓNICA GLOBAL WIFI IS ¥14,500, BUT ON THIS SPECIAL OCCASION THE
PROMOTIONAL VALUE FOR EXCHANGE CAMPAIGN WILL BE ¥11,200.

 

 

 

* Terms for exchanging the old device for the new Mônica Global Mobile Internet:

• I am aware and agree with the payment (on delivery) of ¥14,500 referring to the exchange rate (or ¥11,200 with
payment of monthly fees by credit card).

• I am aware of and agree to the terms of the contract.

✓ 30GB: postpaid with annual plan = ¥2,980 (monthly fee)
✓ 30GB: postpaid with monthly plan = ¥3,980 (monthly fee)
✓ 60GB: postpaid with annual plan = ¥3,980 (monthly fee)
✓ 60GB: post-paid with monthly plan = ¥4,980 (monthly fee)
✓ 100GB: postpaid with annual plan = ¥5,980 (monthly fee)
✓ 100GB: postpaid with monthly plan = ¥6,980 (monthly fee)
✓ 300GB: postpaid with annual plan = ¥7,980 (monthly fee)
✓ 300GB: postpaid with monthly plan = ¥8,980 (monthly fee)

For customers using only unlimited SIM CARD, the switching service will be available for the new Mônica Global router, but there is no switching option for single SIM CARD, and the new Mônica Global router does not have a physical SIM card, it works through e-SIM (electronic SIM card).

 According to the announcement after 06/30/2020, the Mônica WiFi unlimited router will stop working.

Internet access will be available on the new Mônica Global router from 01/07/2020 (The payment of the post-paid monthly fee must be made until 08/10/2020).
If the monthly fee for the month of July has already been paid, it will be deducted from the exchange rate, paying
only the difference of value.

Example: if you paid the monthly fee of ¥6,980 - exchange fee ¥14,500 = ¥7,520 this will be the amount that will be
paid upon delivery of the new router.

I will return the old device until 07/05/2020. If you do not make the return by the date mentioned, there will be
signal cut and fine for late day.

**If you do not want to participate in the exchange campaign, contact our call center.**

In case of doubts, contact our call center:
0800-100-0877 (free of mobile and fixed) or 03-4550-1426 or 06-4560-3207
Or send email to: internet@newsky.jp
Or message on the page: www.facebook.com/newskyjapan
Or message via Whatsapp: +81 80-8478-8004

Kind regards,
NewSky Internet and Telephony

CONTRACT TERMS AND USE CONDITIONS

 GLOBAL- VERSION 7.1 - ENGLISH

1. SERVICE
a) MÔNICA GLOBAL MOBILE WIFI - mobile internet service (30GB / 60GB / 100GB / 300GB). A very high quality system for better portability, communication and satisfaction, with speeds of up to 150 Mbps.

b) The router device can be used in up to 120 countries, consult us*.

1.1. OPTIONS
a) WiFi internet router with 4 options: 30 GB, 60 GB, 100 GB or 300 GB, with coverage Triple Network area available where 4G / 3G is available.

1.2. GLOBAL MOBILE MOBILE WIFI ROUTER

a) The customer will purchase the “Mônica Global” internet router and will receive a free gift: USB CABLE, A/C adapter and an EXCLUSIVE NEWSKY BAG.

1.3. MONICA & FRIENDS

a) All images of the characters are copyrighted by Mauricio de Sousa Productions.

2. PLANS - MONTHLY VALUES

Mônica Global

Activation fee (one-time payment)

Annual postpaid plan

(with penalty when canceling)

Monthly postpaid plan

(without penalty when canceling)

Optional insurance

(one-time fee)

30 GB

¥3,300

¥2,980

¥3,980

¥3,300

60 GB

¥3,300

¥3,980

¥4,980

¥3,300

100 GB

¥3,300

¥5,980

¥6,980

¥3,300

300 GB

¥3,300

¥7,980

¥8,980

¥3,300

2.1 CHANGE IN PLAN

a) It is possible to increase or reduce the amount of GB within of your plan. The request to change the plan must be made between the 1st and the 15th of the current month, with a fee of ¥3,300 (will be charged at the time of request).

3. TOTAL ROUTER INSURANCE: “Mônica Care” (OPTIONAL)

a) Total insurance of the “Mônica Global Mobile WiFi” internet router. Necessary to request when ordering.

b) Insurance coverage for: loss, theft or damage to the device (damage that makes it impossible to use the device. A esthetic damage will not be covered by this plan).

c) In the cases mentioned above, another router device will be sent to the customer, however the cost of transportation will be paid by the customer.

d) In case of theft or loss, it will be necessary to present a police report.

e) In case of damage, the device must be sent to NewSky for evaluation and activation of the insurance.

f) The customer will be entitled to insurance for 1 year from the date of receipt of the device and, to enjoy the insurance, he must be with the active service for at least 1 month. The customer will not be able to activate the insurance if he is not active. The customer will not be able to take advantage of the insurance if he contracts the service and has not used it, this will be verified in the data usage report. If NewSky detects irregularities in the use of the insurance or the customer cannot prove the need to use the insurance, NewSky reserves the right not to cover the insurance.

4. IMPORTANT INFORMATION

DAILY LIMIT

PLAN

IN THE FIRST MONTH

DAILY LIMIT FROM THE SECOND MONTH

30 GB

1 GB

There is no daily use limit

60 GB

2 GB

There is no daily use limit

100 GB

3.3 GB

There is no daily use limit

300 GB

10 GB

10 GB

a) In all plans, after reaching the contracted GB limit, the speed will be reduced until the end of the month. The plan is described on your invoice. Normal speed will return the following month.

b) In the plans of 30 GB, 60 GB and 100 GB:

- Services delivered and active from the 2nd to the last day of the month, will have a daily usage limit rule as shown in the table above, if you exceed this amount, you will have speed reduced by 256 Kbps until the next day. From the second month of use there will be no such rule.

- Services delivered and active on day 1 will not have this rule.

c) From the second month of use, there is no limit on daily use, but uninterrupted use with frequency above 10 GB may cause a speed reduction, signal cut without notice and even the cancellation of the contract at the request of operator or the Japanese government.

d) In the 300 GB plan, it will be subject to verification of fair use by the operator after exceeding 250 GB and may be temporarily interrupted or there will be a speed reduction and will return automatically at the beginning of next month, if the invoice is paid.

e) Any changes to the router's settings are prohibited. The device is already configured and ready for use. Changes to the settings, without NewSky's consent, will result in sending the device to NewSky Komaki, and the customer will pay the return shipping to reconfigure it.

f)In case of suspension of the service due to accidents or unscheduled maintenance, there will be no refund for the service downtime.

g) NewSky reserves the right, in the event of any change in the service by the operator, to pass this change on to the customer without prior notice, in compliance with the rules thus required, including price adjustments.

h) The maximum communication speed shown here, indicates maximum values ​​based on technical standards and does not necessarily represent speeds in actual use. Internet speeds during use can vary significantly due to the user's environment (such as the specifications of the terminal device) and network congestion.

i) ITEMS THE CUSTOMER WILL RECEIVE: NewSky will send the customer a mobile ROUTER and a PREMIUM KIT (containing: USB CABLE, ENERGY CHARGER and EXCLUSIVE NEWSKY BAG).


5. PAYMENT (POSTPAID) 

PAYMENT PLACE

DATE PAYMENT

DATE WITH FINE

CONTRACT WITHDRAWAL DATE

Smart Pit Card

Convenience stores

Until the 10th

 

From the 11th

 

20th day of payment month

 

a) Postpaid system with automatic renewal.
b) Method 1: Smart Pit card (standard)

Method 2: Credit card (optional, it is necessary to ask the attendant when ordering).

If you have questions about the payment system, contact our immediate service center;.

c) You will receive the SMART PIT payment card with your order and make payment every month at convenience stores (Kombini: Family Mart, Mini Stop and Lawson).

d) There is no bill, monthly payment must be made by Smart Pit card or Credit Card.
e) Payment must be made every month using the same Smart pit card. In case of loss, payment can be made using only the number (the customer must request it through our call center or virtual channels). If you need a new card, you will have a replacement fee of ¥2,000.
f) Payment due date: until the 10th (of the following month).
g) Payment must be made on time and processed by our exchange so that there is no signal cut. Payment on the 11th will be late and will have a fee of  ¥1,000 in the monthly fee for late / reactivation penalty. If the payment is not confirmed by the deadline, after the 10th, the deposit will be suspended, and it will be abandoned and the contract will be canceled after the 20th of the month of payment.

h) If cut due to non-payment, the signal will be reactivated within 3 BUSINESS DAYS after confirmation and payment processing by the payment sector.
i) Collection fee (Kombini / CREDIT CARD) of ¥220, can now be charged at any time by NewSky, without notice, to reset values. So far, this fee is being paid by NewSky.
j) To request a change in the payment method: via Smart pit card to via credit card or vice versa, the customer must contact our call center, at least 30 days in advance.
l) Pending issues related to the service contracted with NewSky will be discounted via credit card (registered).

6. CONTRACT  
a) There are 2 types of contract: MONTHLY and ANNUAL. The customer must choose the option when ordering;
B) Necessary documents for the contract: copy of the ZAIRYU CARD front and back with the updated address; copy of PASSPORT (pages 1, 2 and 3) or driver's license;

c) Necessary information of the client (inform at the time of order): full name, full address, e-mail, telephone number (if not, it will be necessary to inform the telephone number of a contact, relative or friend);
d) In case of change of registration data, such as address, for example, the customer must inform NewSky immediately, the registration must always be updated;
and) NewSky communicates with customers via SMS, Facebook, WhatsApp, e-mail or telephone;

7. CANCELLATION

a) Cancellation of the plan MONTHLY or ANNUAL:

Step 1: To cancel, the customer must contact NewSky by the 15th of the current month, and request the service cancellation.

Step 2: The customer must pay the amounts due to NewSky within the stipulated period.

b) plan cancellation MONTHLY: to cancel, the customer just needs to contact NewSky until the 15th of the current month and pay the monthly fee.

ç) plan cancellation ANNUAL: The minimum 12-month contract, with a fine for terminating the contract before the deadline, after the fulfillment of the 12-month contract, may be canceled without penalty at any time. To cancel, the customer must contact Newsky by the 15th of the current month and pay the monthly fee and a fine (if any).

d) After the 20th of the month of payment, if you DO NOT pay, the contract will be canceled, understood as ABANDONMENT by the COSTUMER, according to this contract.

e) With the non-payment of the monthly fee until the 20th of the month of payment, and the lack of interest or lack of communication with NewSky, fines related to the clauses not complied with by the client will be applied, which will be charged by our legal representative , the Libra Legal Office, being from that moment responsible for the case and, according to the case, a case will be opened in the court of justice in the jurisdiction of Tokyo.General documents and information will be used for resolution by legal means and, in addition, your name may also be registered with the Japan CREDIT PROTECTION SERVICE.

8. FINE AMOUNTS (CONTRACT, LOSS AND DAMAGE)

Description

Amount of fine

Observation

Cancellation of monthly and annual contract

Amount of monthly fees pending  

According to clause: “CANCELLATION”, and according to the contracted plan.

Cancellation of the annual contract

¥6,000  

As per clause: "CANCELLATION"

* In cases of loss or theft where the customer no longer wishes to use the service, the customer must pay the remaining monthly fee, and in the case of annual contract, he must also pay the cancellation penalty of the contract (if you have not fulfilled the 12 months of the contract).

* In the above cases, the payment of the fine must be made through the Smart Pit. The customer must inform the date and time that he will make the payment. If there are changes once a charge is activated, it will add ¥1,000 to activate a new charge.

9. RIGHT OF SUSPENSION
a) In case of delay or abandonment of a service contract, if the customer has another active service, NewSky reserves the right to be able to suspend the other service without prior notice;

b) NewSky reserves the right to unilaterally suspend or cancel the customer's contract, if it brings losses to the company or if the company deems the customer to be misusing or misconducting, without prior notice and without compensation.

10. DATA TRAFFIC

a) Restrictions on the volume of data traffic may apply. We provide adequate data capacity for general use, but from the point of view of maintaining the quality of the network and fair use of the network, the communication restriction can be applied to users who communicate in large quantities, download large files, videos very long, etc. In these cases, measures can be taken, such as interrupting communication or greatly reducing the speed of communication. Customers who consume large amounts of data need to pay attention to this, as per the information above. * Will not be refunded or exchanged, etc. if suspension measures or speed restrictions are applied by the operator or the government.
b) We inform that from January 2016, Japanese data traffic control laws have become increasingly strict. New rules from operators or the government may occur without notice. Further details: bit.ly/ns_pirataria
c) NewSky is not responsible for signal failures in some areas.

d) The service is indicated for general use, with the exception of torrent; p2p or similar.

11. SUPPORT AND CONTACT

a) NewSky does not provide support and is not responsible for software and applications used by the customer;

b) Service for technical support or issues regarding late payment will only be resolved within the office hours of the responsible department: Monday to Friday from 10:00 am to 5:00 pm (closed on weekends and national holidays) .

c) NewSky call center:

Phones: (FREE DIAL) 0800-100-0877 and 03-4550-1426 and 06-4560-3207 - Português, Español and English

Whatsapp: +81 80-8478-8004 (Português) + 81-80 -8877-8696 (English) - Text messaging only

E-mail: internet@newsky.jp

Website: newsky.asia - newskymobile.jp - monicawifi.com 

Facebook: fb.com/newskyjapan - fb.com/newskyenglish - fb.com/newskyespanol

Instagram: newskyjapan     Twitter: @newskyjapan

Addresses:

NewSky Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F

NewSky Komaki - Branch: 〒485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB komaki Bldg. 3F

* The prices contained in this contract are including 10% tax.

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