Tokyo, June 19, 2020
First of all, we would like to thank you for choosing NewSky. Our continued commitment lies in the complete satisfaction of each and every product we sell.
Obeying new rules imposed by the operators and within the responsibilities that we have as a company regulated by the Ministry of Telecommunications, we were informed that there were changes aimed at the beginning of the 5G system, and to guarantee the quality and fair use of data communication when using the network, as of June 15, 2020, new rules will be imposed by operators.
The social isolation caused by the coronavirus increased internet consumption and caused changes in the consumption pattern of the network. Data traffic used in video conferences, home offices, streaming services, news and e-commerce sites has increased since the pandemic was declared. It is important to make a more conscious use, being necessary to have good practices in the use of the network.
In order to offer better quality data plans for all users, mobile internet plans above 100 GB will be initially adjusted to 100 GB. (Except for Mônica Global Wifi)
If the operator recognizes that there is an exceedingly use of internet bandwidth, measures may be taken to limit the use of data communication, with the possibility of cutting the signal without notice and even canceling the contract.
For more details, please visit the link: http://www.newsky.asia/marketing/internet-aviso/index.html
We are very sorry for these new rules imposed by the operator, which we have just received. For the customer who has a plan above 100GB and had his bandwidth reduced, can cancel the service, NewSky will not charge a cancellation fee in this case. However, the device/SIM CARD must be returned within the contract term.
For all customers of the router/SIM CARD Mônica WiFi UNLIMITED service, we suggest changing the plan to the NEW MÔNICA GLOBAL WIFI (exclusive model), click on the link below and check the EXCHANGE procedure:
Thank you for your loyalty with us and we will always keep you informed on any further updates.
If you still have any questions, please contact our call center:
Whatsaspp: +81 80-8478-8004
Phone: 03-4550-1426 or 0800-100-0877
NewSky Internet e Telefonia